Refund & Cancellation Policy

Overview

FBAMAP is dedicated to providing exceptional Amazon seller services to help grow your business. We understand that circumstances may change, and we want to make the refund process as transparent and straightforward as possible.

This policy outlines the terms and conditions for cancellations and refunds for all services provided by FBAMAP. By purchasing our services, you agree to the terms outlined in this policy.

Service Cancellation & Refund Period

Eligibility for Refund

To be eligible for a refund within the 7-day period:

• Your refund request must be submitted within 7 calendar days from the date of purchase
• The service must not have been fully completed or delivered
• You must provide a valid reason for cancellation
• You must contact our customer support team through the official channels

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@fbamap.com or through our contact form
2. Provide your order number or purchase confirmation
3. Explain the reason for your refund request
4. Our team will review your request and respond within 2-3 business days

Refund Processing

Processing Time

Once your refund request is approved, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Refund Methods

• Credit/Debit Cards: Refunds will be credited to your original card within 5-10 business days
• PayPal: Refunds will be processed to your PayPal account within 3-5 business days
• Bank Transfers: Refunds may take 7-14 business days to appear in your account

Partial Service Completion

If your service has been partially completed within the 7-day refund period, the refund amount may be prorated based on the work completed. Our team will evaluate the extent of services rendered and calculate an appropriate refund amount.

Completed Services

If a service has been fully completed and delivered to you before the end of the 7-day period, you may still be eligible for a refund if you can demonstrate that the service did not meet the agreed-upon specifications or was significantly different from what was promised.

Non-Refundable Items

The following situations may not be eligible for a full refund:

• Services that have been fully completed and delivered with satisfactory results
• Refund requests submitted after the 7-day period has expired
• Services that have been customized specifically for your business needs and cannot be resold
• Third-party fees or charges that we cannot recover (e.g., Amazon fees, platform fees)

Subscription Services

For recurring subscription services, the 7-day refund period applies to your initial subscription. You may cancel your subscription at any time, but refunds for subsequent billing cycles will only be issued for the current period if cancelled before the next billing date.

Subscription Cancellation

• You can cancel your subscription at any time from your account dashboard
• Cancellation takes effect at the end of the current billing period
• You will continue to have access to the service until the end of your paid period
• No refunds are provided for the remaining days of an active subscription period unless requested within the initial 7-day period

Dispute Resolution

If you are not satisfied with a refund decision or have concerns about a service, please contact our customer support team. We are committed to resolving any disputes fairly and efficiently.

Escalation Process

1. First, contact our support team with your concerns
2. If unsatisfied, request to speak with a supervisor or manager
3. Provide all relevant documentation and communication history
4. We will work with you to find a satisfactory resolution

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our services, we will work to resolve them promptly. If issues cannot be resolved within a reasonable time, a full or partial refund may be issued at our discretion.

Service Modifications

If we make significant changes to a service after your purchase that substantially alter what was originally promised, you may be eligible for a refund or service modification, even if the 7-day period has passed.

Force Majeure

In cases of unforeseen circumstances beyond our control (natural disasters, platform changes, etc.), we will work with customers on a case-by-case basis to find appropriate solutions, which may include refunds, credits, or service extensions.

Contact Information

For any questions, concerns, or refund requests, please contact our customer support team:

• Email: support@fbamap.com
• Website: fbamap.com/contact
• Response Time: We aim to respond to all inquiries within 24-48 hours during business days

Policy Updates

FBAMAP reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. The policy in effect at the time of your purchase will apply to your transaction.

Last Updated: Oct 2025